Refund policy

refund policy 

The follow items can NOT be returned, refunded exchanged or cancelled

• personalised pump stickers
• Custumisted tubie tape
• Customised cut tubie tape
• Customised tubie pads
• Customised port covers
• Customised tubie clips
• Customised scrunchies (original size and mini)

Good that can NOT be returned and refunded due to nature of the products and health and hygiene reasons

• tubie tape
• Tubie pads
• Port covers

Damages and issues 
Please inspect your order upon receipt and contact us as soon as possible within in 4 business days upon delivery if the item is defective, damaged, or if you receive the wrong item, so that we mayevaluate the issue and make it right.

Cute and pip will not refund buyers remorse

Refunds
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.